Business Operations
I build AI agents that automate the operational processes that consume disproportionate time but follow recognisable patterns — freeing your team to focus on work that requires human judgment.
Inbox Optimisation
Turning an overflowing inbox into a structured, prioritised workflow.
Email remains the default communication channel for most businesses, and it's where hours disappear every day — scanning, sorting, deciding what needs attention now versus later. I build agents that classify, prioritise, and route email intelligently, learning your preferences and handling the triage so you focus on messages that actually need your brain.
Email Classification & Tagging
Agents that automatically categorise incoming email by type (client communication, internal request, newsletter, vendor, billing, etc.), project, urgency, and required action. They apply consistent labels and tags that make searching and filtering reliable, replacing the manual sorting that most people give up on after a week.
Priority Scoring & Escalation
Not all emails are equal. The agent assesses priority based on sender relationship, content urgency, deadlines mentioned, and your historical response patterns. High-priority items get escalated immediately; routine messages get queued for batch processing at a time that suits your workflow.
Automated Routing
For teams, inbox agents can route messages to the right person or department based on content analysis — support requests to the support queue, billing inquiries to finance, partnership proposals to business development. No more manual forwarding or messages sitting in the wrong inbox.
Draft Response Suggestions
For common email types, the agent prepares draft responses based on your tone, previous replies, and the specific context. You review and send (or edit) rather than composing from scratch. This is particularly effective for acknowledgements, scheduling, and routine requests.
Data Enrichment
Automatically filling gaps and validating records across your databases.
Your CRM, lead lists, and operational databases are only as useful as the data in them. I build agents that systematically enrich records with publicly available information, validate existing data, and flag inconsistencies — keeping your databases current and reliable without manual research.
CRM Record Enrichment
Agents that take a contact or company record and fill in missing fields — job titles, company size, industry classification, social profiles, recent news, and more. They cross-reference multiple public sources and assess confidence levels, so your team knows which data points are solid and which are best-effort.
Lead List Augmentation
Starting with a basic lead list (names and companies, perhaps), the agent builds out comprehensive profiles — identifying decision-makers, mapping organisational structures, finding contact details, and scoring leads based on fit criteria you define. Hours of manual research compressed into minutes.
Public Data Cross-Referencing
Agents that validate and update records by cross-referencing public sources — company registries, LinkedIn profiles, press releases, funding databases, and industry directories. They detect changes (job moves, company acquisitions, name changes) and update your records accordingly.
Data Quality Scoring
Automated assessment of data quality across your databases — completeness, accuracy, recency, and consistency. The agent produces quality scores at the record and field level, identifying which segments of your data need attention and where enrichment efforts should be focused.
Reporting & Summarisation
Automated generation of reports, summaries, and digests from multiple sources.
Reporting is essential but repetitive. Pulling data from multiple systems, formatting it consistently, writing the narrative, and distributing it — the same process repeated weekly, monthly, or quarterly. I build agents that handle the entire reporting pipeline, from data collection through to formatted output, so your team produces better reports in a fraction of the time.
Scheduled Report Generation
Agents that run on a defined schedule — daily, weekly, monthly — pulling data from your systems, applying your reporting templates, generating narrative summaries, and delivering finished reports to the right people. Consistent, on time, every time, without anyone having to remember to do it.
Multi-Source Aggregation
Most reports draw from multiple data sources — your CRM, analytics platforms, financial systems, project management tools. The agent connects to each source, extracts relevant data, normalises formats, and combines everything into a unified view. No more copy-pasting between spreadsheets.
Meeting & Call Summarisation
Agents that process meeting recordings or transcripts and produce structured summaries — key decisions, action items, follow-ups, and notable discussion points. They can format summaries for different audiences and automatically distribute to attendees or log them in your project management system.
KPI Dashboards & Digests
Automated compilation of key performance indicators from across your operations, delivered as concise digests or maintained as living dashboards. The agent highlights trends, flags anomalies, and provides context — not just numbers, but what those numbers mean for your business.
Competitive Intelligence
Systematic monitoring of competitor activity and market dynamics.
Keeping tabs on competitors is important but rarely gets the dedicated time it deserves. I build agents that continuously monitor competitor activity — product launches, pricing changes, hiring patterns, public communications, and more — and deliver structured intelligence reports that inform your strategic decisions.
Product & Feature Tracking
Agents that monitor competitor product pages, changelogs, documentation, and announcement channels. They detect new features, deprecated capabilities, and strategic shifts — providing your product team with a continuously updated view of the competitive landscape.
Pricing & Positioning Analysis
Automated tracking of competitor pricing pages, plan structures, and promotional activity. The agent detects changes, analyses positioning shifts, and compares against your own pricing — giving your commercial team the intelligence they need to respond quickly.
Public Filing & Announcement Monitoring
Agents that track regulatory filings, press releases, patent applications, job postings, and other public signals. They identify patterns — a competitor hiring heavily in a new market, filing patents in an adjacent technology area, or restructuring their organisation — and surface these signals with analysis.
Market Landscape Mapping
Comprehensive, continuously updated mapping of your competitive landscape — who's in the market, how they position themselves, where they focus, and how the landscape is shifting over time. The agent produces visual maps and narrative reports that make complex market dynamics understandable.
Ready to streamline your operations?
Tell me about the processes consuming your team's time and I'll scope a solution.
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